Refund Policy

Software Subscriptions

We offer a 30-day free trial with no credit card required for exploring platform features. Monthly subscriptions allow cancellation anytime, though no refunds are provided for partial months. Annual plans include a full refund within 30 days if service hasn't been actively used, but become non-refundable afterward.

Hardware Returns

Devices can be returned within 30 days in original, unused condition for a full refund. Defective items receive free replacement within 90 days with prepaid return shipping. A 15% restocking fee applies to opened or used devices, but not to defective products.

Process

Customers should contact support at support@nexuseld.com or +1 (380) 383-9097 to initiate refund requests. The team reviews requests within 2 business days, with processing taking 5–10 days depending on payment method.

Important Restrictions

Services like installation, training, and custom development are explicitly non-refundable once completed. Initiating chargebacks results in immediate account suspension and potential legal action.

Exceptional Cases

Management may approve refunds outside standard terms for service outages, billing errors, regulatory changes, or documented hardship situations.

Contact Us

Email: support@nexuseld.com

Phone: +1 (380) 383-9097

Address: 16192 Coastal Hwy, Lewes, DE 19958